Designing Solutions Through the Eyes of the Patient: Avoiding "End-User Failure"

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Designing Solutions Through the Eyes of the Patient:
Avoiding "End-User Failure"

2.16.2010

PRESENTER:
Susan Edman-Levitan, PA
Executive Director, The John D. Stoeckle Center for Primary Care Innovation, Massachusetts General Hospital

MODERATOR:
David Judge, MD
Medical Director of MGH Ambulatory Practice of the Future; CIMIT Co-program Leader, Clinical Systems Innovation; Instructor in Medicine, Harvard Medical School; Assistant Medical Director, Bulfinch Medical Group at MGH

Video not available.

Forum Abstract

Susan Edman-Levitan will lead a discussion on the value of involving patients and families in the redesign of care processes, healthcare services, and tools and devices meant to help patients manage their health problems more effectively.